Troubleshooting Purchases
If you're experiencing an issue with your SwiftScan Plus purchase, try the following steps:
Confirm Your Premium Features
If your purchase appears to have completed, check whether your SwiftScan Plus features are already available. For a list of included premium features, see SwiftScan Plus Premium Features.
Restore Your Purchase
If you've previously purchased SwiftScan Plus or are setting up a new device, follow the steps in Restore Purchase to restore access to your premium features.
Restart Your Device
Restart your iPhone or iPad, then try your purchase again. This can resolve temporary App Store or device issues.
Check Your Apple ID
Make sure you're signed in with the Apple ID used for your App Store purchases and that your payment method is up to date.
Contact Apple Support
If you're receiving an App Store payment or billing error, Apple Support can help resolve account or transaction-related issues since purchases are securely processed through the App Store.
Contact SwiftScan Support
If you've completed the steps above and still need assistance, we're happy to help.
Open SwiftScan > Settings > Contact Us to send a message to our support team.
Understanding the Purchase Process
Apple manages all App Store transactions, so we're unable to directly assist with purchase-related issues. As a first step, we recommend restarting your device and trying the purchase again. If the issue continues, please contact Apple Support for further assistance.
Regarding Previous Purchases
For users who purchased a lifetime subscription prior to the introduction of the SwiftScan Plus subscription model, there's no obligation to repurchase. Simply proceed to Settings and select Restore Purchase to restore your previously available features.