iCloud Drive Synchronisation in SwiftScan
This guide will take you through steps to troubleshoot general iCloud Drive Synchronisation problems with SwiftScan.
Some of our users encounter problems with iCloud Drive. Reported issues are related to missing iCloud Drive support in the app or iCloud unable to sync documents between devices. We created this guide to help troubleshoot these sorts of issues. If you are uncomfortable with the steps described in this guide or they don't solve your problem, please contact our support through the app.
As most syncing issues can be fixed with a simple relog, please try the following steps first:
- Head into your device settings-> iCloud and tap Sign Out at the bottom.
- Afterward, just relog into your iCloud account again.
- Make sure iCloud Drive Sync is enabled in SwiftScan.
- Make sure you are signed into the same iCloud account on all your devices.
- Verify that "iCloud Drive" is enabled in the iCloud settings.
- iOS: Settings → iCloud → iCloud Drive
- You are connected to a WiFi network, and/or "Use Cellular Data," in the iCloud Drive settings, is enabled (this setting is iOS only)
- SwiftScan is allowed to save in iCloud Drive. On iOS, you see a list of apps in the iCloud Drive settings. You find this in the Settings app under iCloud → iCloud Drive. Right below is a list of allowed apps.
- OS X: → Restart…
- iOS: Hold the power button (top edge) until the shutdown slider appears and slide it. After the shutdown, hold the power button again to start the device.
- On the documents screen, press the gear icon (top right corner).
- In the Sync Section, enable "iCloud Drive."
iCloud Documents Won't Appear on iCloud Devices
On iOS, SwiftScan can only access documents stored in the SwiftScan folder inside iCloud Drive. For the time being, when you move a document into iCloud Drive on your Mac, please only store you documents inside the SwiftScan container.
If you miss some documents in SwiftScan, please check if the missing documents are available on the iOS device via iCloud storage management: "Settings->iCloud->Storage->Manage Storage->SwiftScan." In case you see the missing documents there, please contact our support. If not, please check the settings for iCloud as described above.
iCloud Documents Appear to Be Stuck or Hung
Sometimes your files appear to be stuck, i.e. the files won't upload their changes, nor will your device download changes you made on another device. If this happens to be the case, here's what you can do.
Please reboot the affected device first. After the device has come back up, the documents start to update again, in most cases. After the reboot, let a couple of moments pass before you confirm that the device is acting normal again. This applies to iOS and OS X. If the documents won't start to update after the reboot, you can try to reboot the device again.
Some users report they were able to troubleshoot a device by uninstalling and reinstalling SwiftScan for iOS.
If this doesn't fix the problem. Please contact our support through the app Settings.